FAQ & troubleshooting

Qalibr didn’t pick up my bug

Three things to check. Is the report in a watched channel? Qalibr only reads the channels you select. Did you mention @Qalibr in a message that has text of its own? A file posted with no words is skipped. And was it actually a bug? If Qalibr judged it a question, user error, or another non-bug label, it’s kept out of your backlog on purpose. See Judgment & classification.

Why is a report “Ambiguous”?

Ambiguous means there wasn’t enough signal, or the signals contradicted each other, to call it confidently. Qalibr holds it for a human rather than guessing. Add context in the thread, or make the call yourself.

Why didn’t it route automatically?

By design. Every ticket passes a human approval gate, so Qalibr prepares the report but nothing reaches your tracker until someone approves it.

It found no duplicates at all

Qalibr matches against the issues it has indexed from your tracker. On a new workspace that index is still filling in, so there is nothing to match against yet — check the Tickets indexed count in your dashboard header. See Duplicate detection.

It flagged a duplicate that isn’t one

You have the final say. On the report, choose Route as new instead of linking, or use the duplicate actions to link, reopen, or reject as appropriate.

A report expired

An approval left untouched past its window expires so drafts don’t pile up. Open the Expired report and click Re-trigger to bring it back. See Re-trigger expired reports.

I hit my usage cap

Your plan meters by enrichments. Check Plan & Usage in the dashboard. On Starter and during the trial, Qalibr pauses at the cap and asks before charging for more; on Growth and above, work continues past it. See Usage & overage.

My trial ended — what happens to new reports?

Qalibr stops taking in new reports. In Slack, whoever posted sees a private note explaining it with a link to reactivate. In the dashboard, Paste returns an error. The same applies to a suspended account. A failed payment does not stop intake — you keep working while you update your card.

You can still open a Support ticket in either case.

Change which channels are watched

Go to Integrations in the dashboard sidebar, open the Slack card, and choose Manage channels. How many you can watch depends on your plan — see Integrations.

Does Qalibr post in Slack?

Only in the channels you’ve connected, never anywhere else. In a report’s thread you’ll see the approval card, the outcome, and — for an approved new ticket — a live status message Qalibr keeps editing. It also nudges a report left unreviewed for about a day, and tells you if processing failed.

Separately, plan, usage and billing notices go to your approval channel or as a direct message to whoever installed the app.